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Product Satisfaction Guarantee

We stand behind the quality of our products. In the rare event that you experience any issues with your order, please contact our customer care team at fashionleisure@126.com within 30 days of delivery, and we will work with you to resolve the matter.

Eligibility for Resolution

To qualify for order resolution assistance, the following conditions must be met:

  • Contact must be initiated within 30 days of the delivery date
  • You must provide proof of purchase (order number or receipt)
  • Product-related concerns must be documented with photographic evidence where applicable
  • Items must remain in original, unworn condition with all tags attached

Non-Eligible Items

Due to health, hygiene, and quality assurance standards, the following items cannot be accommodated for resolution:

  • Worn, washed, or altered garments
  • Items with removed tags, labels, or packaging
  • Products showing signs of use, damage, or improper care
  • Custom-made, personalized, or special-order items
  • Intimate apparel, swimwear, and undergarments (for hygiene reasons)
  • Sale, clearance, promotional, or final sale items
  • Gift cards or digital products

These restrictions ensure product integrity and comply with industry hygiene standards for apparel retail.

Damaged or Defective Products

Please inspect your order immediately upon receipt. If you receive a defective, damaged, or incorrect item, contact us at fashionleisure@126.com within 7 days of delivery with:

  • Your order number
  • Clear photographs showing the defect, damage, or incorrect item
  • Detailed description of the issue

We will assess the situation and provide appropriate resolution options, which may include replacement or store credit at our sole discretion.

Order Accuracy

We take great care in fulfilling orders correctly. If you believe you received an incorrect item or size, please notify us within 7 days of delivery at fashionleisure@126.com with your order details and photographic evidence. We will investigate and determine appropriate resolution on a case-by-case basis.

Sizing and Fit

We provide detailed size charts and measurements for all products on our website. Please review these carefully before ordering. Size preferences and fit expectations are subjective and do not qualify for resolution assistance. We encourage customers to verify measurements prior to purchase.

Refund Processing

In cases where a refund is authorized at our sole discretion following our assessment, the refund will be processed to your original payment method within 10-14 business days. Please note that your financial institution may require additional processing time (5-10 business days) before the credit appears in your account.

If you have not received your authorized refund within 30 days of our notification, please contact your financial institution first, then reach out to us at fashionleisure@126.com.

Exchanges and Reorders

Due to inventory management and fulfillment protocols, we do not offer direct product exchanges. If you wish to order a different size or item, please place a new order through our website. Original orders that qualify for authorized resolution may receive store credit for future purchases.

International Orders

For orders shipped internationally, all customs duties, import taxes, and fees are the responsibility of the recipient. These charges are non-refundable and are determined by your country's customs authority.

 

Contact Us

For questions regarding this policy or to discuss your specific order situation, please contact our customer care team:

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of those changes.